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Managing people’s requests to correct data you hold about them

If you collect information about people you may get requests to correct that information. Knowing your responsibilities and having a system for managing corrections will improve data quality and ensure your legal responsibilities are fulfilled.

Learning outcomes

  • Recognise individuals have a right to see and correct information held about them.
  • Understand how to respond to such requests.

The Privacy Act 1993 applies to almost every person, business or organisation in New Zealand. It controls how personal information is collected, used, disclosed, stored, and accessed.

Under the Act people have a right to ask that information about themselves be corrected. If your organisation doesn’t want to correct the information, it doesn’t usually have to. But people can ask for their views about what the correct information is to be noted. People usually have a right to ask for access to personal information that identifies them.

Organisations can refuse to give access to information, if that would:

  • endanger a person’s safety
  • prevent detection and investigation of criminal offences
  • involve an unwarranted breach of someone else’s privacy.

Guidance

The Office of the Privacy Commissioner has guidance on privacy principles.


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