I'd like to see the data on the usage of self-service kiosks in MSD Service Centres, whether as an ongoing dataset or for a limited timeframe. This should include per service centre, number of kiosks, number of user sessions each day and duration per session over the period (by date/day preferred for day-of-week trends) and general information on what type of information was accessed by category (email, banking, MSD services, etc). This would help communicate the utilisation and hence the value of these kiosks to the community and the level of need for access across the New Zealand community. For use by researchers, social service providers, libraries (who provide a 'competing' free internet service and media)

Understanding the value of these kiosks to the community. Identification of specific access needs by region of NZ (aka higher utilisation for non-MSD services suggests/supports case for additional support services to address disadvantage in certain regions).

Being able to identify trends over time by area, pinpoint service requirements.