Please provide any information that confirms the process / protocols that MSD / WINZ staff need to following when issueing assistance to customers to move from one region to another. This can including Relocation assistance, Hardship Assistance or Other Emergency Grants. Do we need to submit an OIA request for this information? Kind regards
Whether a MSD / WINZ staff member has followed correct procedures / protocols when issueing payments to a customer.
Confirming a mistake has been made.
Request received
Tēnā koe, Thank you for your request for information requesting the following from the Ministry of Social Development: "Please provide any information that confirms the process / protocols that MSD / WINZ staff need to following when issueing assistance to customers to move from one region to another. This can including Relocation assistance, Hardship Assistance or Other Emergency Grants." The Ministry's Manuals and Procedures (MAP) can be found on the Ministry's' website found here: https://www.workandincome.govt.nz/map/index.html Special needs grant (SNG) can be found here (including payment categories under 'Essential Needs' or Emergency needs' categories): https://www.workandincome.govt.nz/map/income-support/extra-help/special-needs-grant/index.html Advance Payment of Benefit (ADV) can be found here (including payment categories): https://www.workandincome.govt.nz/map/income-support/extra-help/advance-payment-of-benefit/index.html Recoverable Assistance Payments (RAP) can be found here (including payment categories): https://www.workandincome.govt.nz/map/income-support/extra-help/recoverable-assistance-payment/index.html Relocate to work can be found here: https://www.workandincome.govt.nz/map/employment-and-training/specific-employment-related-assistance/relocate-for-work-support/index.html If you wish to discuss this response with us or if this response does not satisfy your request, please contact: OIA_Requests@msd.govt.nz. If you are not satisfied with the decision on your request, you have the right to seek an investigation and review by the Ombudsman. Information about how to make a complaint is available at www.ombudsman.parliament.nz or 0800 802 602. Ngā mihi nui.
4 Votes
Agency responded